Whenever you buy jewellery from us you have the benefit of our "No Quibble" 30 day guarantee, which starts on the day you receive your jewellery. If for any reason you are not satisfied with a piece of jewellery, just enclose a copy of your invoice/receipt and send the item back for a full refund of the item price.

To take advantage of this guarantee, you must ensure that the jewellery is returned to as new, this means that:
a) you must not remove the identification tag that is attached to the jewellery;
b) you must not have altered the jewellery - for example, we cannot accept returns of rings that have been re-sized;
c) you must return the jewellery in all its original packaging and with its original tag;
d) you must ensure that the outer packaging is sufficient to protect the jewellery in transit.

We appreciate an email to let us know your item is being returned. Make sure that you use an insured delivery method, such as Royal Mail Special Delivery.

Provided that your jewellery is received by us as new, we will process your refund within 7 days of receiving your returned jewellery.

We do not refund the cost of the return delivery charges.

All jewellery is checked for faults prior to despatch.

f the item becomes faulty within 30 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement.

If your jewellery becomes faulty after 30 days but within six months of receipt, we will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the product.

To return faulty products to us, you will need to enclose a copy of the receipt/invoice that was sent with your jewellery.

We are not liable for returned jewellery which is lost in transit, so it is important that you use an insured delivery method, such as Royal Mail Special Delivery.